K3X notifies you in three ways: in-app notifications, desktop (browser) notifications, and email. Each has its own control, so you can keep the signal and cut the noise.
What triggers notifications
Missed calls and voicemails — in-app alert, optional desktop notification, and an email summary that includes the voicemail transcript and a link to the lead
Inbound SMS and email replies on leads you own
Mentions — a teammate @mentions you on a lead
Agent activity — runs that need your approval, and failures worth knowing about
Assignment — a lead or task gets assigned to you
Where the controls live
Settings → Profile → Notifications is the per-user control panel. Turn each channel (in-app, desktop, email) on or off per notification type — for example, keep missed-call emails but silence desktop pop-ups during deep work.
Desktop notifications also require browser permission: allow notifications for app.k3x.ai when prompted, or enable them in your browser's site settings.
Per-number routing
Ring behavior for inbound calls (who rings, in what order, and what happens on no answer) is configured per phone number under Settings → Phone Numbers → [number] → Inbound — that's separate from your personal notification preferences.
"I turned something off but still get emails"
Work down this list:
Check Settings → Profile → Notifications — email toggles are separate from in-app toggles.
If the emails describe agent actions, they may be approval requests or run notifications from an agent that's still on — open the Agents tab and check its state and pending runs.
Emails about unread chat messages can also come from the messaging channels themselves (e.g. missed-conversation fallbacks).
Still getting mail you can't explain? Forward one to [email protected] — the message ID lets us trace exactly which system sent it.