All billing for K3X is managed from Settings → Billing, with payments processed securely by Stripe. K3X never sees or stores your card details.
The plan
K3X has a single plan: a flat monthly fee that covers your whole team with unlimited seats, plus a shared monthly credit pool. See "How credits work in K3X" for exactly what's included and how usage beyond the included credits is billed. You can pay monthly or annually.
Trial to paid
Your 14-day free trial starts without a credit card. To convert to a paid plan, use the upgrade button on Settings → Billing and add your payment method when prompted. Upgrading mid-trial also unlocks the full monthly credit pool immediately.
Updating your payment method
Open Settings → Billing → Manage plan to reach the billing portal, where you can change your card, update billing details, and manage your subscription.
Invoices and receipts
Invoices and receipts are available from the same billing portal (Settings → Billing → Manage plan). Each billing period generates an invoice you can download for your records.
"Payment required" banner
If you see a "Payment required" banner inside the app, your subscription has lapsed — usually a declined, expired, or cancelled card. The fastest fix: Settings → Billing → Manage plan → update payment method. Your data is unaffected while you sort it out.
Cancelling
You can cancel anytime from the billing portal (Settings → Billing → Manage plan). There are no long-term contracts or lock-in. When you cancel, your data stays in place — you simply lose access to the app until you re-subscribe.
Questions we get a lot
Do I pay per seat? No. One flat fee covers your entire team; add or remove people anytime at no extra cost.
Does pricing scale? Yes — usage scales up in busy months and back down when things slow. The base fee stays flat.
Can I get help with a billing question? Chat with us from the widget (24/7) or email [email protected].