K3X transcribes calls automatically. Every recorded call gets a searchable, timestamped transcript on the lead's activity feed within a minute or two of the call ending. Agents can read it, AI Chat can summarize it, and you can search across every call your team has ever made.
What you get.
The transcript has:
Speaker labels — K3X separates your voice from the other party's ("You" vs the lead's name).
Timestamps — every utterance is tagged with when it happened in the call. Click a timestamp to jump the recording to that moment.
A summary — at the top of the transcript, K3X writes a 3–5 sentence overview: who called whom, what was discussed, what was committed to, what to do next.
Action items — extracted as a checklist. Things like "send pricing PDF by Friday" or "introduce Brian to Sara on legal." You can convert any of them into a K3X task with one click.
How it works.
Transcription runs only when the call was recorded. No recording, no transcript — K3X can't transcribe what wasn't captured. So enabling transcription is really about enabling recording first (see Record calls in K3X).
Default behavior: recording on → transcription on. If for some reason you want to record without transcribing, toggle Settings → Phone Numbers → [number] → Transcription → Off.
Processing happens after the call ends. For a 10-minute call, expect the transcript to appear in 30–60 seconds. Longer calls scale roughly linearly. You'll see a "Transcribing…" placeholder on the activity feed in the meantime.
What Agents do with it.
This is where the transcript stops being a passive artifact and starts doing work.
Agents with the "on call end" trigger can read the transcript as soon as it's ready. Common patterns:
Draft a follow-up email based on what was discussed and what was committed to.
Update the lead's stage if the call answered a qualification question (e.g. budget confirmed → move to Proposal).
Create tasks for the action items the transcript surfaced.
Notify the team if the call mentioned a competitor, a churn risk, or a high-value signal.
Update custom fields on the lead with anything new you learned (company size, current tool, decision timeline).
You build these in the Agent chat builder: "After every recorded call on a lead, draft a follow-up email based on the transcript that thanks the prospect, summarizes what was discussed, and references any action items I committed to."
Searching transcripts.
Open AI Chat and ask things like:
"Find every call where someone mentioned Salesforce."
"Show me calls from last week where pricing was discussed."
"Which leads mentioned a competitor in their discovery call?"
Chat searches across every transcript in your org (scoped to records you have access to) and returns the matching calls with the relevant excerpts.
Editing transcripts.
Transcription is good but not perfect. Industry-specific terms, names with unusual spellings, and accents can trip up the model. You can:
Edit individual utterances by clicking on them and typing. Edits update the underlying transcript that Agents and search use.
Re-attribute a speaker if K3X mis-labeled who said what.
Re-generate the summary from the menu if you edited a lot.
Original recording audio is never modified — only the text layer.
Languages.
Default: English (US). K3X auto-detects the call language and transcribes in that language. Supported today: English (US, UK, AU), Spanish, French, German, Portuguese (BR), Italian, Dutch. Other languages are best-effort and may have lower accuracy.
Costs.
Transcription draws from your Call credits — the same bucket as call minutes — at 2 credits per minute of recorded audio ($0.02/min). An 8-minute recorded call costs about 16 credits to transcribe, so a team placing 200 such calls a month uses ~3,200 call credits on transcription alone — far beyond the included 200. Heavy call teams should budget for usage-based overage, billed at $0.01 per credit.
If you want to cap costs, disable transcription on numbers used for non-customer calls (internal lines, voicemail check-ins).
Privacy.
Transcripts live on the same lead record as the recording and inherit the same access controls. If a teammate can see the call entry, they can read the transcript. Deleting a recording also deletes its transcript — the two stay coupled for the lifetime of the lead.
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