---
title: "Notifications: what K3X sends and how to control it"
description: "The exact email and in-app notification toggles in Settings → Notifications, and what to check when an email keeps coming."
url: https://help.k3x.ai/en/articles/124-notifications-what-k3x-sends-and-how-to-control-it
collection: "Account, Team and Security"
updated: 2026-10-04
language: en
---

# Notifications: what K3X sends and how to control it

The exact email and in-app notification toggles in Settings → Notifications, and what to check when an email keeps coming.

K3X notifies you by email and inside the app. Each type has its own toggle in **Settings → Notifications**, so you can keep the signal and cut the noise.

## Email notifications

-   **Daily Digest**: one summary email a day of what happened in your workspace.
    
-   **New Companies**: when a company is created or imported.
    
-   **Critical Alerts**: things that need action, such as an agent that stopped with errors or a billing problem. Keep this one on.
    
-   **Task Reminders**: reminders for tasks and follow-ups that are due.
    
-   **Marketing Updates**: product news from K3X. Optional.
    

## In-app notifications

-   **Mentions**: a teammate mentions you on a record.
    
-   **Company Updates**: changes to companies you own.
    
-   **Pipeline Changes**: deals moving between stages.
    
-   **New Messages**: inbound emails and texts on your records.
    
-   **Team Activity**: what teammates are doing in the workspace.
    

## Change your settings

1.  Open **Settings → Notifications**.
    
2.  Turn each email and in-app toggle on or off.
    
3.  Save if the page asks you to.
    

These settings are personal. Each member sets their own.

## Where agent activity shows up

Agents log every step on the record timeline and on their own **Activity** tab in **Agents**. Errors and success rates are visible in the Agents list. If you are getting emails about agent problems, that is **Critical Alerts**; fix the agent rather than turning the alert off.

## "I turned something off but still get emails"

1.  Check **Settings → Notifications** again. If you belong to more than one workspace, switch to the one named in the email and check there too.
    
2.  Email toggles and in-app toggles are separate. Turning off **New Messages** in-app does not stop **Daily Digest** emails.
    
3.  Billing emails, verification emails and password resets are not notifications and cannot be switched off.
    
4.  Still getting mail you cannot explain? Forward one to `hey@k3x.ai`. The message headers let us trace which system sent it.
    

## Related

-   Profile, password and sign-in security
    
-   Team and workspaces: invite, change roles, remove, switch
    
-   Getting help: support, demos and onboarding