You can cancel at any time from Settings → Billing → Manage plan. Cancellation takes effect at the end of your current billing period. You keep full access until then, and you have 30 days after that to export your data.
Cancel
Open Settings (gear icon) → Billing. Owners and administrators can do this.
Click Manage plan. The Stripe billing portal opens.
Choose to cancel the subscription and confirm.
Your plan runs until the Renews date shown on the Your plan card, then ends. There is no further charge.
What happens between cancelling and the end of the period
Everything works as normal, including agents, calls, texts and reveals, using your remaining credits.
Auto-recharge is worth turning off so you are not charged for a pack you will not use.
Top-up credits end with the plan. Spend them before the period closes.
After the period ends
Paid actions stop and the app is no longer available for daily work.
Your data stays in place for an export window of 30 days under the Terms of Service. Email [email protected] to arrange an export if you did not download one before the end date.
After the retention period described in the Privacy Policy, K3X deletes your customer data.
K3X phone numbers are released. If you want to keep a number, port it out before the plan ends.
Export before you go
Use the export icon in the top bar to download your Companies and People as CSV while your plan is active. See "Export your data". Download any files you need from record pages.
Pausing
There is no separate pause option. If you need a break, cancel and resubscribe later: your workspace, records and settings are kept for the retention period, and resubscribing within the export window picks up where you left off. If your situation is unusual, email [email protected] and we will look at options.
Refunds
Charges for the current period are not refunded for partial months or unused credits. Cancel before the renewal date to avoid the next charge.
Changing your mind
If you cancelled by mistake, open Settings → Billing → Manage plan before the period ends and resume the subscription. Nothing is lost.
Need help?
Before you cancel, tell us what is not working: chat from the SUPPORT bubble (bottom right), email [email protected], or book a 20-minute call at calendly.com/k3x/demo. Many cancellations turn out to be a setup problem we can fix in one call.
Related
Your plan, invoices and payment method
Export your data
What happens when credits run out