---
title: "Troubleshooting your Claude or ChatGPT connection"
description: "Not connected, wrong workspace, permission denied, stale data: how to diagnose and fix the K3X connector in Claude or ChatGPT."
url: https://help.k3x.ai/en/articles/108-troubleshooting-your-claude-or-chatgpt-connection
collection: "Claude, ChatGPT and MCP"
updated: 2026-10-04
language: en
---

# Troubleshooting your Claude or ChatGPT connection

Not connected, wrong workspace, permission denied, stale data: how to diagnose and fix the K3X connector in Claude or ChatGPT.

Almost every connector problem is one of five: the assistant is not connected or the connector is off for this chat, it is connected to the wrong workspace, a scope or role blocks the action, the data looks stale, or the token was revoked. Here is how to tell them apart and fix each.

## "I don't have access to K3X" or the assistant answers from memory

-   Check the connection exists: in K3X open **Settings → Authorized Apps**. If Claude or ChatGPT is not listed, connect it (see K3X for Claude or K3X for ChatGPT).
    
-   Check it is enabled for this chat. In Claude, the connector must be switched on in the chat's tools menu. In ChatGPT, select the K3X app from the composer or mention K3X.
    
-   Start a fresh chat. A chat opened before you connected may not see the new tools.
    

## Wrong workspace

A connection points at one workspace. If results look like someone else's data or a company you know exists cannot be found, you probably picked a different workspace at connection time. Fix: **Revoke** in **Settings → Authorized Apps** (or disconnect in the assistant), connect again, and choose the right workspace when prompted. Your current workspace shows under your avatar in the top bar.

## Permission denied

Two different limits can block an action:

-   **Scope**: you did not approve that permission. For example, "Read records" without "Create and edit records" lets the assistant search but not update. Scopes are listed next to the connection in Authorized Apps. To change them, revoke and reconnect, approving the scope you need.
    
-   **Role**: your K3X role does not allow it. A Sales Representative cannot edit deals they do not own, in the app or through the assistant. Ask an Owner or Administrator to adjust your role in **Settings → Team**.
    

The assistant's error text usually says which one it is: a scope error names the missing permission, a role error says the action is not permitted for you.

## Stale or missing data

-   The assistant may be repeating something it fetched earlier in the same chat. Ask it to "check K3X again" or "fetch the latest".
    
-   Archived records may not be returned by default. Ask the assistant to include archived records.
    
-   Companies and people are separate objects. If "find Jane Doe" fails, try "find the person Jane Doe" or search the company instead.
    
-   Custom field values appear only if the field exists for that object. Check **Settings → Custom Fields**.
    

## Token expired or revoked

If the assistant worked yesterday and today every call fails with an authorization error, the token was revoked (by you, by an admin, or because you were removed from the workspace). Reconnect from the assistant's settings and approve the scopes again.

## Re-authorize cleanly

1.  In K3X: **Settings → Authorized Apps**, **Revoke** the connection.
    
2.  In the assistant: remove K3X from Connectors (Claude) or disconnect the K3X app (ChatGPT).
    
3.  Connect again, pick the workspace, approve all scopes you need.
    
4.  Open a new chat and run a read-only test: "List my pipeline stages."
    

## Bulk jobs that stop halfway

Bulk operations are capped per request, so the assistant works in batches. If it stops, ask it to continue from where it left off and to list what is done. Nothing is lost; each completed write is already on the record timeline.

## Contact support

Include which assistant, the time, the prompt and the error text. Email **hey@k3x.ai** or use the SUPPORT chat bubble at the bottom right of the app. For security concerns put SECURITY in the subject line.

## Related

-   Authorized Apps: permissions, scopes and revoking access
    
-   K3X for Claude
    
-   K3X for ChatGPT
    
-   Roles and permissions: Owner, Administrator, Sales Manager, Sales Representative